Terms & Conditions | We Are Not Sisters

The Terms and Conditions below apply to the complete We Are Not Sisters website on web address https://www.wearenotsisters.com. When you place an order on the We Are Not Sisters webshop you acknowledge to have read and agreed to this Terms and Conditions.

0. Christmas Delivery

We make every effort to ensure that your order is processed quickly and dispatched as soon as possible, but we cannot guarantee that order placed after 12nd of December will be delivered before Christmas.

1. Full Terms

Terms of use of the site: Access to and use of this Website and the products and services available through this website (collectively, the “services”) are subject to the following Terms and Conditions. By using the Services, you are agreeing to all of the Terms and Conditions. We do not accept any responsibility for any amendments or changes we periodically make with the information contained on our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so. Your statutory rights shall remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions, all purchases are non-exchangeable, non-refundable and non-transferable.

2. Shipping & Taxes

Please do not hesitate to contact us, should you have any queries about ordering online:
care@wearenotsisters.com

2.1. Delivery terms

We offer a delivery service worldwide. We will aim to dispatch the goods ordered as soon as possible after we have verified the availability of goods, your billing address, and all the card fraud checks have been cleared. If your order has not been delivered within the timeframe specified at point of your confirmation email, we will aim to rectify the situation as quickly as practically possible. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will also make sure we inform you as soon as possible if any products you ordered turn out to be unavailable.

2.2. Passing of property and risk

Entitlement to the products is passed to you on the date we receive full payment for the products ordered. Legal ownership of the items will immediately revert to We Are Not Sisters if we refund any such payment to you. Once a product has been delivered to and received by you, all risk of damage to, or loss of the product shall pass to you. Liability of returned goods shall remain with you until we receive them.

3. Terms of sale

3.1. Placing your order

Purchasing from the site can be done by interacting with the picture gallery of products in the shop by clicking on them to see more. The full-screen zoom functionality is great for seeing the design of garments, embellishments, and fabric up close. Having selected the desired size and color, simply click “Add to Cart”. Please then look to the top left-hand corner of the screen for the shopping cart where you will be able to view and edit your selection and proceed to checkout. In the event prolonged inactivity causes your connection to our site to fail, your selection of items in your cart may be lost. In the case of this happening, you will need to re-select your preferred products. Please note that items placed in your cart will not be reserved for you until you have confirmed and submitted your order request. This means that someone else online may buy a product you had selected for your order if they complete the checkout process before you do. Availability of stock is not guaranteed until the point of warehouse picking of stock.

Before you submit your order, you will be given the opportunity to review an order summary, check the total price of your order and correct any input errors. Once you have made your choice and have placed your order, you will receive an email acknowledging receipt of your order. This is not a confirmation of your order. In an unlikely event of you receiving a confirmation that we cannot fulfill – we will immediately refund any settled payments.  We will send out a second email confirming dispatch which will confirm your order is on its way. This email includes your personal order reference.
Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will make sure we inform you as soon as possible if any products you ordered turn out to be unavailable.

3.2 Prices

Prices shown on the site are stated in Euros. We Are Not Sisters may vary the prices listed on this website at any time and without any notice.

3.2.1. Tax, customs, and duty

All prices indicated for EU customers on our site are inclusive of Slovak Value Added Tax (DPH), currently set at 20%. Changes in VAT will be taken into account and may alter prices shown online. All prices indicated for customers in the rest of the world on our site are exclusive of Slovak Value Added Tax (DPH). All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, meaning the product prices displayed are exclusive of all import duties, customs and local sales tax levied by the delivery destination country. As the recipient, you will be liable for all import duties, customs and local sales taxes imposed on by the country being shipped to, payment on these is necessary in order to release your order from customs on arrival. Import duties, customs, and local sales taxes will be invoiced directly by the courier or an import broker. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay. If you are buying from outside the EU, you may also incur duties levied by the jurisdiction to which you have specified delivery. As custom rates tend to fluctuate regularly we will not quote for exact duty to be paid upon reception of goods. The delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.

3.3 Payment

It is very important that you note that the billing address you state upon checkout is an exact match of the address to which the card you are paying with is registered to. Fraud checks are set to halt any orders that fail to comply with this requirement.
All transactions on this website are processed using PayPal, secure online payment gateways that encrypt your card details in a secure host environment. The card issuer will then perform verification checks and by consequence in the event of card refusal, we will contact you by email or phone advising you of this. We may not accept your order if an item ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We also reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

3.3.1. Payment upon dispatch of delivery

We aim to dispatch all orders within 5 working days. Although we do give you an estimation of delivery time, we ask you to, however, allow up to five working days in the event of external factors, stock availability and payment authorisation causing eventual delays.

3.3.2 Cancellations

Customer satisfaction is always our top priority and as such we handle each query on an individual basis to the best of our ability. If you notice that you accidentally made a mistake while placing your order and wish to cancel your order, call our online team on +421 907 292479 for assistance.

3.4 Online Security

To protect you against online card fraud, our payment processor uses password-protected identity-checking CVV entry and 3D secure. To ensure that your personal bank codes and data are kept safe while shopping online we also use PCI DSS compliance. If the issuer of your card refuses to authorize payment we will not accept your order. In this case, we will then contact you. As card fraud is a serious crime, these are security measures that are only in place for your own online safety. We thus hope you understand we’d rather double check the authenticity of the identity provided by our online shoppers than process fake orders.

4. Privacy Policy

By visiting wearenotsisters.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. We Are Not Sisters respects the privacy rights of its online customers and recognizes the importance of protecting the information collected about them. Our Privacy Policy states how we collect, store and use the information that you provide us with. If you are under 16, we require that you inform a parent or guardian about We Are Not Sisters’ Privacy Policy and Terms and Conditions as well as require their consent to these before registering with We Are Not Sisters or placing and order with our online store. By using a third party payment processor we ensure that your personal bank details are kept safe whilst shopping online. We thus store no bank card details on our customers. However, we do create a unique customer account for each of our online clients in order to be able to better respond to our customers’ unique needs.

4.1. What personal information we collect

We Are Not Sisters may use cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) If you choose not to receive cookies, you may still utilize most of the sections on our website, including the ability to purchase items. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. We Are Not Sisters reserves the right to amend the duration of promotions and cancel any promotions running wearenotsisters.com at its sole discretion any time, with or without notice.

4.2. How your information may be used

We Are Not Sisters may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders as well as manage your online account. Your personal information will also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details onwards to for example third party marketing companies. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. Where We Are Not Sisters promotes special events, limited edition products or online competitions and email address data is collected, these will automatically be included in our regular newsletter subscription service. Subscribers may, however, unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.

5. Returns & Exchanges

At We Are Not Sisters we are committed to ensuring the highest level of service. Whilst hoping that you are delighted with your order, if you are not perfectly satisfied with your goods we will gladly offer you a full refund. We must, however, stress that in order to receive a refund, the item(s) must be unworn, unwashed and in perfect condition, with all garment tags still attached and in their original packaging.
Please note: Goods purchased online can only be accepted as returns via our Online Shop and will not be refunded at any of our stockists or own boutiques. All returns, whether for products sold at full price or sale price, must be arranged through our website. Import duties, customs, and local sales taxes are non-refundable. Returns are required to be initiated within 30 days of receipt of your order.

5.1. Making a return

Note that our returns process differs slightly depending on where you live. All returns are to be directed to the following address:
We Are Not Sisters, s.r.o., Kuzmányho 17, 04001 Košice, Slovakia

5.2. Refunds

We strive to arrange for your refund within 14 days of the date of cancellation notice. All undamaged correctly returned products will be credited to the original purchaser’s credit card including sales taxes for all EU country shipments, excluding shipping charges. As previously stated, We Are Not Sisters is not liable for international customs duties and sales taxes, which are non-refundable for shipments outside the European Community (EU).  If you have been given a gift that was ordered from and you wish to return to the wearenotsisters.com online store, we are unfortunately unable to give you the refunded money as refunds will only be credited to the purchaser. In this event please email us at care@wearenotsisters.com.

5.3. Faulty goods

We Are Not Sisters prides itself on outstanding quality and design. We have an especially dedicated team who regularly conducts quality checks of stock and verify the condition of our products. If you for some reason suspect that you have received a product with some kind of flaw, we are however very keen to have a look at it ourselves. Please, therefore, return your product in the same way as stated above, free of charge so that we can assess, if proven flawed, and refund your card the full amount paid at purchase. In addition to this, we will refund the postage that you were charged when purchasing the item.

6. Order cancellations

7. Product care

Special care has been taken in assuring that the color of all products on our website matches the real product color as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colors, we are unable to guarantee the exact product color as seen on screen. We advise you to carefully read specific recommendations for cleaning, found on a tag inside each garment. By taking greater care of your We Are Not Sisters products, you can ensure their longevity.

8. Legal information

8.1. Copyright & Trademarks

All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of We Are Not Sisters, s.r.o., or its content suppliers and is protected by Slovak and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of We Are Not Sisters, s.r.o. and is protected by Slovak and international copyright and database right laws.

Governing Law

Our website www.wearenotsisters.com, these Terms & Conditions and contracts between the WRNS web shop and the customer, to which these general terms and conditions apply, are strictly governed by Slovak law.

Company name: We Are Not Sisters, s.r.o.
Statutory address: Kuzmányho 17, 04001 Košice, Slovakia
Telephone number: +421 907 292479
E-mail address: customerservice@wearenotsisters.com
Company Identification Number (IČO): 46693971
Tax Identification Number (DIČ): 2023538583
Bank account: 2923880332 / 1100 (tatra banka)
IBAN: SK70 1100 0000 0029 2388 0332
SWIFT / BIC: TATRSKBX